The training team at Polypipe Building Products has launched an underfloor heating (UFH) training and site support service, that has already proved to be a huge hit with merchants and installers.
Polypipe’s new support team offers merchants’ customers the chance to get on-the-job guidance and training that is clear, concise, and dispensed by experts in the field. The team also offers product overview training for merchant teams across the country.
So far, Polypipe’s site support has had opportunities to provide help with a range of issues, from the advanced features of smart controls and wiring centres to bleeding the primaries on a manifold system.
The team has visited merchants across the country including MKM and E. Tupling’s sites. Staff from James Hargreaves have also visited Polypipe’s training centre in Doncaster for product overview training.
Training is only part of what is available from the support team though. They can help identify issues in systems and back this up with thermal imaging. They will also help to interpret full design documentation to improve and speed up installation.
Dean Asher, Head of Technical and Customer Services at Polypipe Building Products, said: “The new Site Support Service has been a phenomenal success with 10/10 ratings from customers across the board.
“Having an expert available has been great for installers and very popular with our merchant partners. It has also been good for us to get out to see our customers and help them ensure perfect installation of our underfloor heating products.
“It has proved so successful that we are hoping to expand the team even further this year.”
