Our Client is one of the UK’s and Irelands leading Independent Distributors of Construction Materials supplying thousands of construction products to site nationwide.

They are looking for a driven and enthusiastic individual to join the team as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you’ll be responsible for managing a team of administrators who process customer orders and help with customer queries.

The role:

  • Lead a team of Sales Office Administrators who act as the primary point of contact for telephone and email sales orders and queries, and process orders
  • Help coordinate and support sales development operations
  • Record tracking reports for sales, and report monthly sales figures
  • Deal with customers' queries, enquiries, requests and complaints
  • Provide effective solutions that enhance the customer experience
  • Identify areas for improvement in policy and process to ensure excellent customer service
  • Work collaboratively with key stakeholders across the business to ensure business goals are met
  • Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders
  • Mentor and develop the Sales Office Administrators, identifying processes that drive continuous improvement
  • Monitor team wellbeing, absences, attendance and performance issues, acting promptly in line with policy

Skills:

  • Excellent leadership ability and relationship-building skills
  • Strong IT skills including working knowledge of MS Excel, Word and Outlook
  • Excellent communication skills, with the confidence to deal with customers on the phone
  • A positive, collaborative and solutions-focused team player with a can-do attitude
  • Organised, proactive and responsive with excellent attention to detail
  • Qualifications/Experience:
  • Minimum 2 years’ experience in a similar role
  • Experience in using sales order processing systems would be advantageous
  • Knowledge of construction products would be a huge advantage

                                         

Location: Essex

Salary: Negotiable                                                        

Vacancy No. 5244

 

To apply or find our more:

Consultant Sharon Hopkins-Ives

Tel No. 01234 826450 ext 107

E-mail sharon@srsuk.com

Website www.srsuk.com