The new store makes it easier and quicker for small and medium builders, carpenters, roofers, landscapers and more to find the range they need for a whole job.
As announced in August, national builders’ merchant Jewson has opened the doors to its first purpose-built "Branch of the Future", which it says will act as a ‘beacon of the very highest standards of merchanting’.
At 1.3 acres, the Farnborough site houses an extended product range – around 20% more than the typical branch.
Opening hours have been extended, with the branch open from 6:30am to 6pm Monday to Friday, and 7:30am to 12pm on a Saturday. An expansive fleet of delivery vehicles is available to meet customers’ delivery requirements, while the branch also offers drive-in collections with under-cover loading so customers and their materials– including treated timber – aren’t exposed to the British weather.
There is a selection of hot food and coffee available in branch, along with technology charging bays and modern meeting rooms for customers to use with their own customers – so it feels like the branch is their own.
Featuring the new Jewson brand identity, unveiled in March, the Farnborough branch makes it easier and quicker for small and medium builders, carpenters, roofers, landscapers and more to find the range they need for a whole job, with the product assortment positioned close together for efficiency, and providing customers with everything they need under one roof.
Proud to partner the trades, the new Jewson Farnborough Branch of the Future presents another significant milestone on its transformation journey to bring the UK’s hard-working professional tradespeople what they need to grow their own businesses and to become the leading builders’ merchant in the UK.
As part of its parent company STARK Building Materials UK’s ‘Trust in Better’ strategy, Jewson is implementing a comprehensive investment programme to optimise its branch network across the nation, including new purpose-built distribution facilities like Farnborough and major refurbishment projects, such as Bridgwater, which reopened its doors earlier this year.
Domi Scrivener, Branch Manager for Farnborough, said: “Customers are at the very heart of our business and our new purpose-built Branch of the Future here in Farnborough reflects that, acting as a beacon of the very highest standards of merchanting and offering everything customers could need to grow their business under one roof.
“This is a landmark moment for the business, and one which the entire Farnborough branch team is excited to play a part in. Our doors are open for business, and we look forward to being an integral part of the day-to-day lives of professional tradespeople and builders from the local community and the surrounding areas.”
John Carter, CEO of STARK Building Materials UK, part of STARK Group – Europe’s leading distributor of building materials, said: “We’re on a journey to become the most trusted builders’ merchant for UK tradespeople, and with our new Branch of the Future concept, we have a brilliant opportunity to create something that we believe is truly unique and valuable, with the backing of the STARK Group, Europe’s strongest and biggest chain of merchants.
“Our customers want and expect great service, and that happens from the moment they walk through the door, when our naturally inquisitive teams welcome them and start to dig into what they’re working on, what’s going well, the challenges they’re facing and how we can help them. In the merchant world, relationships are key and we know we can offer long-term value to tradespeople and businesses, helping them deliver exceptional service to their own customers.
“We want to be the very best there is out there, for customers to be excited when they arrive and be excited about coming back again. Jewson Farnborough is designed to achieve all that and more, and I can’t wait to see the team help the branch achieve its full potential.”
