Internal Sales- Oxford

Our Client is a leading independent plumbing merchant dedicated to providing high-quality plumbing products and exceptional customer service.

Job Description

Position Overview:

Sales inquiries, providing exceptional service, and ensuring customer satisfaction to drive repeat business.

Key Responsibilities:

Sales and Profitability:
Responsible for achieving sales GP targets for the branch.
Contribute to overall branch performance targets through effective sales practices.
Help deliver branch sales in line with sales targets by actively promoting and selling company products.
Customer Engagement and Support:
Engage with customers both in person and on the telephone, taking orders, providing advice, and resolving issues promptly.
Build and maintain strong relationships with customers to maximize sales opportunities.
Contact key customers regularly to review the company’s performance and address any concerns.
Work collaboratively with the branch’s dedicated Area Sales Representative to generate business and drive sales.
Order and Supplier Management:
Negotiate with suppliers and monitor customer orders to ensure smooth, timely delivery and 100% customer satisfaction.
Obtain quotes for special items from suppliers, ensuring the most cost-effective options are secured.
Audit quotations to ensure they are pursued and followed through to successful completion.

Operational Duties:

Provide support for marketing campaigns and promotions to maximize their impact on sales performance.
Stay up to date with product knowledge to offer informed and exceptional customer service.
Provide cover for the trade counter as needed to maintain seamless customer service.

General Duties:

Ensure all company health and safety policies and procedures are adhered to.

Qualifications:

Proven experience in a sales or customer service role, preferably in the plumbing and heating or building supplies industry.
Strong communication and interpersonal skills for building positive customer relationships.
Ability to multitask and manage time effectively in a dynamic environment.
Proactive problem-solving skills and the ability to negotiate effectively.
Basic computer skills and experience with sales system

Location: Oxford

Hours: 07.30am to 17.00pm Monday to Friday, 08.00am to 12.00pm alternate Saturdays

Salary: £30,000 depending on experience

Bonus: Monthly bonus based on branch gross profit performance targets

Vacancy No. 5261

To apply or find out more:

Consultant: Sharon Hopkins Ives

Tel No. 01234 826450 ext 107