City Plumbing is expanding its offer to housing associations and local authorities with the launch of Integrated Solutions.
Integrated Solutions at City Plumbing is a team of experts providing repair and maintenance material supply chain solutions to the affordable housing sector.
Supplying in-house repairs, service maintenance providers, and contractors that work in the plumbing and heating sector, the new venture will focus on product supply, distribution, frameworks, IT, and administrative solutions.
Integrated Solutions’ internal digital development team ensures that it has the latest systems and technologies to best support its customers. Carefully curated systems and KPI portals monitor stock levels, sales, and purchases to help customers improve first-time fix rates, jobs completed per day and most importantly resident satisfaction.
Integrated Solutions also works closely with the Energy Efficiency at City Plumbing team, which offers design support and distribution for renewable heating products, including heat pumps, biomass boilers and underfloor heating. The team also boasts extensive knowledge on the decarbonisation of new and existing properties, government grants and industry awareness.
Additional services are already in planning, including a new range of apps, a B2B platform “SimpliCity,” and API links to integrate the business’s intelligence with a customer’s own systems.
Richard Adams, Sales Director of Integrated Solutions at City Plumbing, said: “We go above and beyond the role of a supplier and work with all our customers to improve the lives of their tenants.
“Whether it be through providing work placements, apprenticeships, finding employment for ex-military personnel, or teaching tenants new skills to complete jobs that fall outside of their tenancy agreement, Integrated Solutions places itself within the heart of local communities to raise the well-being of individuals, strengthen local economies and deliver on maximum social impact.
“We are delighted to be introducing Integrated Solutions to the affordable housing sector. Our expertise and digital solutions enable us to offer bespoke solutions that adapt to our customers’ systems and meet the satisfaction of their customers, building trust throughout the value chain.”
