Speaker Profile: Linda Moir
Published: 29 May, 2014
Linda Moir has spent her career working in high-profile businesses that have developed global reputations for extraordinary customer service.
She led the frontline event services team at the London Olympic and Paralympic Games, where 15,000 volunteer games makers hosted 9m spectators. As Virgin Atlantic’s director of in-flight services she was responsible for the airline’s award winning service. She combines a unique background in human resources and customer service management to deliver exceptional performance through people.
Ms Moir developed the blended team strategy at the London games, combining professional paid staff and volunteers in a team that shattered the belief British people ‘don’t do service’. Through a three-year programme of engagement the games makers became one of the most iconic and memorable symbols of the games.
During her five years at Virgin Atlantic she oversaw significant business growth while consistently driving the company’s service promise of ‘Brilliant Basics, Magic Touches’.