Travis Perkins to enhance customer service through new initiative

Published:  10 December, 2013

Travis Perkins has launched a new initiative to reduce the amount of paperwork being completed and stored in branch, freeing up 30% more time to spend with customers.

Each branch is clearing out old and unrequired paperwork which will be recycled into Sundeala pin boards to be re-used across the entire Travis Perkins Group. It is estimated that within one year, the amount of paper recycled will be six times the height of The Shard in London, if collated into one pile.

The initiative forms part of the ‘Bigger Picture for Travis Perkins TP2018’ campaign, which looks at ways of improving branches based on customer feedback and insight. Through this, the Travis Perkins Group will look to streamline processes, such as reducing the amount of paper produced by outdated processes and printed reports, and improve customer experiences in branch.

Steve Bareham, customer experience director of Travis Perkins, said: “As technology advances, the need for the completion of paper documents and reports, as well as storage, becomes more and more obsolete. Through this initiative we will be able to ensure our branch staff can give more focus to the area of the business which really matters: providing expert knowledge and support to our customers.

“As a group, we are aware of the environmental impact the excessive use of paper can have on our carbon footprint and this initiative will not only help to enhance our customer servicing offer but also enable Travis Perkins to be more environmentally friendly.”

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