PTS' Spares call-centre has seen a 30-percent increase in calls.

PTS' Spares sees significant increase in calls

Published:  07 June, 2013

PTS’ Spares hotline team has seen an increase in calls of 30 percent during the 2012-2013 heating season.

At the start of winter, the PTS team extended the hotline opening hours until 8pm, with customer calls jumping to a peak of nearly 600 a day in January. The call centre gives customers the ability to speak to an experienced team member and order products up to 8pm from Monday to Friday with seasonal Saturday coverage. Having placed an order, customers can collect from branches early the next working day, allowing them to get the job done quickly while providing the best possible service to homeowners.

Chris Bosworth, managing director of Spares, said: “As a leading supplier of plumbing and heating products to the industry, we know how important reliability and stock availability are to our customers and ultimately the end user. This is especially relevant in the spares sector where orders are often part of a distress purchase and a fast and accurate service is essential.

“The increase in calls demonstrates that there is a strong demand for such an offering and we are successfully delivering this for our customers. Not only is the line open for longer, but we’re continually investing in our staff so that heating engineers know they are getting an accurate and efficient service via the hotline as if they were talking direct to branch.”

PTS account customers can call the National Spares Call Centre on 0844 335 1901. To find your nearest branch, text PTS or SPARES to 83332.

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