Government names TrustMark as the new expanded mark of quality

Published:  25 October, 2018

TrustMark has expanded its remit to include Repair, Maintenance and Improvement, retrofit and energy efficiency.

It is now the government-endorsed quality scheme for tradespeople, and it has extended its responsibilities following the industry-led government commissioned Each Home Counts review in 2016, which identified a requirement for an all-encompassing mark of quality for consumers to recognise and trust.

Clean growth and energy efficiency are key focus areas of the scheme.

TrustMark’s expansion has bought significant changes, including:

• The Core Criteria document will be replaced by the Framework Operating Requirements. This will be delivered through the network of Scheme Providers who will vet and monitor each business registered within the scheme.

• The FOR will be supplemented by additional documents such as the Code of Conduct (setting out requirements to Registered Businesses) and the Customer Charter (outlining the rights and responsibilities of customers), both of which aim to improve clarity of communication for tradespeople and their customers.

• New and updated branding, which includes a refreshed logo to reflect the significant incoming changes, whilst celebrating the core values and name that remains at the heart of TrustMark as an organisation.

• The TrustMark website has also been updated to display the new branding and features an enhanced consumer search facility. A customer/business portal will also be available over the forthcoming months to handle all aspects of communications between consumers and trade, from quote to payment.

Simon Ayers, CEO of TrustMark, says: “These steps only represent the beginning of change at TrustMark and I am delighted with the direction the scheme is going in and believe these improvements will pave the way for positive, far-reaching change for both consumers and businesses.

“We have significant plans for developing the services to our Scheme Providers, Registered Businesses and the consumers that rely on them and together we can carry on our journey.”

Claire Perry, Minister for Energy and Clean Growth, said: “The UK has led the world in cutting emissions whilst growing our economy - with clean growth driving incredible innovation and creating hundreds of thousands of high quality jobs.

“I’m delighted to see how many more businesses and organisations, such as TrustMark, are seizing this multi-billion pound opportunity to energize their communities to tackle the very serious threat of climate change.”

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