ERA helpdesk team are at your service

Published:  18 July, 2018

People using their smartphones to control their security systems will have specialist advice on tap thanks to ERA’s new helpdesk.

The home security specialist has set up a four-strong team to offer technical support to homeowners, tradespeople and local authorities using its Smartware range – ERA’s cloud based security system that can be integrated with smartphones.

The team is led by Customer Support Manager Liam Moses, who has a background in digital sales and customer service. Also on the team are Phil Robinson, who has ten years’ experience in retail customer service, Matthew Bird, who also has a retail background, and Kaush Patel, who has a background in IT and call centres.

Robinson said: “Our job is to take the pressure off the customer, calm the situation and provide the solution.”

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