Regional Operations Manager- Milton Keynes Area

Published:  13 February, 2018

Can you lead a team to deliver truly exceptional customer service in a demanding business to business environment?

Can you apply the values of Integrity, Loyalty and Ambition to any task you undertake and to every customer interaction whilst promoting the goals of ‘Best Product, Best Price and Best Service’, whilst at the same time, striving to make this business the premium employer in the sector?

If so, come and talk to us about joining a company rated ‘Outstanding’ by its employees. We would love to hear from you.

As a ‘Trade Only’ supplier of plumbing and heating materials, with over 45 years trading experience, Williams & Co currently employs over 260 employees across 33 sites and are looking to recruit a talented and highly motivated Regional Operations Manager who will help take our strong culture and values into new areas of the country.

Based in Milton Keynes, after an induction period, you will oversee the identification and fit out of a new regional fulfilment centre, along with its stocking and staffing. Once up and running, you will oversee a 7 day a week operation, delivering class-leading ecommerce fulfilment for our website, as well as managing a large “bricks and mortar” trade-only plumbers merchant as part of the Williams & Co network.

In time, you will build a network of additional branches in the area, and will be responsible for the recruitment, training and management of the teams that will run those branches. You will be an effective communicator and excel at organising both yourself and others through the ability to plan, prioritise and delegate. You will lead and inspire your team to achieve the very highest levels of performance.

In addition to the regular day to day activities of operations management, the role will also require you to:

• Be an inspiring leader, communicator, and team builder

• Build and maintain effective customer relationships

• Drive sales and profitability forward

• Deliver outstanding customer service

• Control costs without compromising the customer experience

• Manage budgeting and forecasting supported by an internal business partner

You will have a proven background in a management and sales environment and should be able to exhibit your achievements in these areas. Experience in the wholesale plumbing trade would also be an advantage, but is not essential.

In return, you will receive a salary between £45k-£50k plus bonus along with private healthcare, car (or car allowance) Employee Assistance Programme and Life Assurance Scheme as standard with other benefits tailored to suit individual applicants.

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