Wolseley launches new customer feedback system: Tell Wolseley

Published:  20 November, 2017

Wolseley has launched a new customer feedback system to improve the overall customer experience across the Wolseley UK-wide branch network.

Today Wolseley operates Plumb, Parts, Drain, Pipe and Climate Center as separate businesses. It is working towards bringing every part of those businesses together to form one specialist trade merchant called Wolseley.

‘Tell Wolseley’ is an anonymous customer feedback service, available 24/7 for Wolseley customers to share their branch experiences via a short online survey on their smart phone. Each time a customer provides feedback, they are given the opportunity to enter a monthly prize draw to win one of three £100 Love2Shop vouchers. Feedback provided is used to improve the overall experience on a local and national level.

Delivering great customer service is a number one priority for all branch teams as well as the Wolseley business as a whole. By completing the survey, branches receive instant feedback so they can work on understanding what or who, makes their branch so great, or in some cases, what makes them miss the mark.

Hannah Foley at Wolseley said: “It is important we receive honest feedback from our customers to ensure the right things continue to be done well, and the not-so-good things, done better. We want to know what our customers think and all feedback, both positive and negative, is acted upon and directed to the local management teams to review.

“One of the best bits of customer feedback is hearing which members of our team have given great service so that we can give them a well-deserved pat on the back! The survey takes a couple minutes to complete, and can be done during a quick tea break, all you need is a charge note number from your most recent transaction.”

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