Baxi customer support wins award

Published:  14 October, 2016

Baxi Heating’s customer service division has scooped an accolade at the UK Customer Experience Awards.

The team fought off competition from UCAS and Royal London Insurance to secure the small contact centre – customer loyalty award at a ceremony at the Park Plaza Westminster Bridge in London.

The team at Baxi’s contact centre in Warwick offers aftersales support to householders both in and out of their warranty period, as well as a dedicated technical support helpline for heating engineers and contractors.

Lee Robinson, customer service director, said: “We are delighted to have received this prestigious award which honours the hard work that goes on at our contact centre all year round.

“Customer experience is at the heart of what Baxi does and it is fantastic that our contact centre employees have gained recognition for their brilliant efforts in making it easy for the customer every time.”

Judges reviewed the team’s success based on a written entry and a presentation delivered to the panel on the morning of the awards ceremony.

Neil Copping, general manager at Awards International, added: “Everyone at the UK Customer Experience Awards would like to congratulate Baxi on their well-deserved award in the small contact centre – customer loyalty category.

“Baxi demonstrated to the judges their dedication to provide an outstanding customer experience each and every time the phone rings and we were pleased to be able to celebrate their success, along with that of our other finalists, at this year’s event.”

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