Drain Center Tonbridge branch expands
Published: 20 July, 2016
Drain Center has expanded its flagship branch in Tonbridge with a £120k investment. The branch has undergone a structural and operational overhaul to ensure it is best placed to serve the demands of the buoyant construction market in London.
Tonbridge is the largest Drain Center branch in the UK with more than £1m products stocked in branch, nine lorries in its fleet network and 22 members of staff.
As part of the expansion, Drain Center has appointed a new branch manager, Carl Stevens. With a solid track record of managing the requirements of large projects as well as delivering customer service excellence, Mr Stevens has already steered the branch to achieve a record high OTIF (On-Time-In-Full) performance with the overall score rising from 80% to 98.8%.
He said: “I am really excited to join the Tonbridge branch as it’s such an expansive facility. Our latest OTIF score reveals our commitment to customer service and meeting delivery targets. The growth of the Tonbridge branch is a result of satisfied customers that have continued to return to branch to purchase products for their projects.”
In addition to improving the customer’s in branch experience, the investment also permits a greater volume of core stock to be held for off-the-shelf collection or delivery. The investment has also led to several structural changes in branch including a new roof and a mezzanine floor built to hold more core stock as well as specialist drainage products.
Simon Marklew, sales director at Drain Center, said: “This investment in our Tonbridge branch means we are fully equipped to tackle the fast paced construction market in London. Mr Stevens has already shown great commitment to customer service and has gone above and beyond customer expectations to maintain our delivery proposition.”