Flexseal introduces new online tracking service
Published: 04 November, 2015
As part of a number of key service improvements Flexseal has introduced to its customers this year, the coupling manufacturer now offers online tracking for the delivery of its orders.
Flexseal has introduced automatic order acknowledgement and despatch confirmation, so that customers can be reassured that their orders are in hand. Both confirmations are sent via email.
Once despatch is confirmed, deliveries can be tracked online by the customer. The company also offers guaranteed, timed deliveries where the customer requests this service. As previously, despatch can be arranged either to branch or direct to site, as required.
Lee Pashley, managing director of Flexseal, said: “Offering tracked deliveries gives an extra level of reassurance to our customers. We’re increasingly used to this service in our personal lives. There’s no reason we can’t match that level of service within our industry.
“The Flexseal team is committed to excellent service and constantly improving how we meet the merchant’s needs will remain our focus. We’ve recently conducted a survey to truly understand our customer’s requirements and we’re looking to roll this out even further over the next year.”
“We have looked at all the core areas of the business. Understanding what our customers require to help them improve their service has been a great benefit to all involved.”