Staff training investment at CPS and PTS aims to improve customer service

Published:  19 August, 2015

Investment in staff training with the aim of delivering market-leading standards of knowledge and customer service has been jointly announced by City Plumbing Supplies (CPS) and Plumbing Trade Supplies (PTS).

The commitment follows changes to both businesses that have seen CPS developed to meet the specific needs of customers in domestic markets, while PTS has been restructured to cater for contract sectors.

The dedicated CPS training facility in Bedford and the PTS centre in Luton have together supported more than 850 colleagues since last year. The tailored courses cover a variety of requirements from account management and monitoring branch efficiencies to building a diverse work force.

Branches are also receiving help to address specific skill gaps and deliver new processes, while communicating Travis Perkins initiatives to achieve consistency across both companies.

Martyn Spendlove, CPS learning and development specialist for the Travis Perkins Plumbing & Heating Division, said: “We’re delighted with the progress of all staff so far and have invested in many more sessions to support the new business structure.

“Each course is reviewed regularly through consultations with sales directors, branch managers, and line management teams to ensure we are constantly delivering content that will have an impact on the trade counter experience.”

Lisa Lea, PTS learning and development specialist for the Travis Perkins Plumbing & Heating Division, added: “The dedicated training facilities and tailored courses reflect a huge investment in strengthening the skills of our team and the service provided to PTS customers. This approach is vital to continue challenging and supporting colleagues now focussed on delivering an industry-leading offering to the unique requirements of large projects.”

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