Alutec invests in IT to improve customer service
Published: 11 August, 2015
Alutec has updated its IT systems to provide faster delivery times and improved customer service, the company says.
The aluminium rainwater system manufacturer has revealed it is investing in several areas of its operations in 2015, including in developing new technology.
A newly developed Aliaxis Sales Tracker customer relationship management system is aimed at equipping Alutec’s sales team with more in-depth market knowledge. The system will enable the company’s internal sales support department to track upcoming UK projects and distribute leads from a central hub. This will not only add value to Alutec’s already strong relationships with existing customers but also help the sales team offer greater insight to new customers, the company claims.
Alutec has also implemented its new Microsoft Dynamics AX ERP system that allows for more detailed analysis of stock levels and order logistics. Processing information from order placement right the way through to dispatch, the programme targets increased efficiency and a reduction of order errors.
“With smoother operation of our internal IT systems, customers will enjoy even quicker response and a seamless experience from Alutec,” said Steve Laming, Alutec brand director.
“2015 is a significant year for Alutec with expansion in several areas. As we grow, however, we are committed to not just maintaining but improving our service to customers. In order to do this, it was clear that our internal operations needed to be best in class – the new IT systems will ensure this is the case and will provide the backbone of our service moving forward.”