Siniat a finalist for Customer Experience Awards

Published:  10 August, 2015

Siniat has been named a finalist for the 2015 Customer Experience Awards in September.

The award, decided through a live judging process, celebrates businesses across sectors that offer their customers outstanding customer services.

Bristol based plasterboard manufacturer Siniat says it has enjoyed growth well above average after changing its customer service offering. Siniat’s customer services now support customer project teams that ‘design in’ Siniat products by providing support on product use and installation support, and a sales and customer service team with direct experience using the products they advise on.

Nicola Lancaster, customer service manager at Siniat, said: “I’m very proud of my team, they work really hard and it’s nice to get some external recognition of that. I’ve got my fingers crossed for the final results, but either way I’m over the moon that Siniat’s been nominated as a finalist.”

Neil Ash, managing director at Siniat, said: “I think our customer service team does an incredible job. Nicola has changed the way we do things, making sure all of our advisors are trained to offer really insightful advice to our increasingly savvy customers. It’s so well deserved that they’ve been shortlisted, I really hope they win.”

Winners will be announced after a live judging process at a ceremony held in London, at Park Plaza, Westminster Bridge, on 25 September 2015.

Sign Up

For the Builders' Merchants News enewsletter.

In the spotlight


Builders Merchants Vacancies – UK Wide

At Arco, we are an industry specific recruitment consultancy, providing sales and managerial staff Nationwide to Merchants, Distributors and Manufacturers of Building Materials within the Construction Sales Sector. Priding ourselves on our unparalleled customer service and hard work, we offer a fresh, innovative and personal approach to recruitment specifically designed to meet our clients’ needs and candidates’ skills.

Guest Blog by Simon Damp

Is DIY a lost art?

As time goes by, the art of do-it-yourself when it comes to activities around the home and garden is fast becoming more and more of a lost art.