Emma Russell and Adam Nedahl.

Adam and Emma head up new management team

Published:  06 January, 2015

The Gibbs & Dandy Dorchester branch has two new faces – manager, Adam Nedahl, and assistant branch manager, Emma Russell.

Despite running an already successful and established branch, Mr Nedahl has firm views as to what he and his team aim to achieve in 2015.

He said: “Our focus has to start with excellent customer service, as everything stems from this. High-quality service encourages loyalty and repeat customers, which in turn means good sales figures.

“We’ve got a great team with a lot of expertise and knowledge. I believe our customers really value the service we provide.

“There’s also a certain reputation we need to maintain as well. This is a well-established branch that has been on the same site for 70 years. People expect quality and that’s what they have received for such a long time.”

In addition to his targets for the business, Mr Nedahl is keen to continue the branch’s reputation for supporting the local community. Most recently, the branch renewed its sponsorship of Dorchester Rugby Club. It is also supporting a local hospice.

“We recently donated a drill set for a Christmas raffle to raise funds for the Joseph Weld Hospice,” added Mr Nedahl. “We were approached by a regular customer and I was more than happy to help out. I think it’s important that we do our bit to support local groups and charities.”

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