Endorsement helps secure referrals for Plumbsense
Published:  28 September, 2009

WELWYN GARDEN CITY: Plumbsense is celebrating its accreditation with the Government-backed TrustMark-approved traders' scheme.

Operated by Hertfordshire Trading Standards with the help of Exor Management Services, the TrustMark scheme has proved beneficial to the Hertfordshire-based plumbing business.


"This is not only because the accreditation gives Plumbsense customers increased confidence that they are working with a trader operating to high standards, but also because the business recently picked up the 'Fair Trading' category in the Federation of Small Businesses (FSB) Awards," said owner and manager, Paul Merton. Plumbsense also came second in the 'Service Excellence' category.

"When I received a letter from Hertfordshire Trading Standards inviting me to sign up to the TrustMark scheme I thought that having another endorsement would put me in good standing in the local community and that would really help my business," Mr Merton confirmed.

"By achieving TrustMark accreditation we wanted to highlight our commitment to trading standards. Winning the FSB Awards shows our efforts have been recognised. By taking pride in our work and aligning ourselves with government-endorsed standards, we're demonstrating how committed we really are to customer care.

"Since joining the TrustMark scheme, my business has come on by leaps and bounds," Mr Merton stated.

"When I ask new customers where they have heard of Plumbsense, TrustMark is the biggest source for referrals. Returning customers account for most of my business, but the biggest benefit of joining the scheme for me is new business.

"Plumbsense is on the TrustMark database, where all customers can browse local companies who have been accredited with TrustMark status."

Online access to the TrustMark database 365 days a year gives households in Hertfordshire the ability to search for specific types of trades people, secure in the knowledge that any companies they choose are competent, have the right insurances and qualifications, and have their work regularly inspected. 

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