Wolseley strengthens customer service through E learning

Published:  06 September, 2012

LEAMINGTON SPA: Wolseley UK has re-launched its Online Training Academy as part of a commitment to delivering customer service excellence and developing in-house talent.

The interactive academy features more than 190 product courses, which have been developed in partnership with Wolseley UK’s suppliers including Ideal Standard, Worcester Bosch, Honeywell and Polypipe and enables staff to improve their product knowledge from any computer, night or day.

Representing a real investment in Wolseley UK’s workforce, in addition to product knowledge training, there are also courses offering detailed training in a variety of other areas such as business support and health and safety training, helping to Wolseley UK staff deliver a superior customer service.

Around 1000 product training courses - created by customers specifically for Wolseley UK - are now being completed by Wolseley UK staff every month. Ranging from short, 15 minute ‘learning bursts’ to more ‘intense’, hour long sessions, the courses include interactive modules, videos, animation and text.

A further 1000 courses are completed by staff in other development areas including health and safety, compliance training and personal development skills.

Nick Scott, Head of Employee Engagement at Wolseley UK, commented: “We have worked closely with customers to help them develop a huge variety of training courses, which are of great benefit to our employees and help enhance our customer service. The courses are helping to improve our workforce’s understanding and expertise through a huge variety of on-demand resources.

“Engaging and stimulating, the courses also play a pivotal role in developing in-house talent, allowing us to assign specific courses to employees to enhance particular areas of knowledge. As a result, the online training academy has become an important part of an individual’s management review process, aiding career progression within Wolseley too.

“The Online Training Academy is available at any time during the day or night, as long as the user has access to an internet connection. Feedback has been extremely positive, and we would like to thank all the customers who have helped us to develop this service.”

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