Follow the fleet: now Howdens can, with the Microlise Fleet Performance module.
Howdens opts for vehicle tracking system
Published: 29 March, 2012
LONDON: Howdens Joinery is using Microlise Fleet Performance and Journey Management modules to track its delivery vehicles.
The system allows vehicles to be tracked against delivery schedules in order to provide enhanced customer service information, said the company.
Drivers can then be debriefed against deviations from the plan, which underpins detailed delivery performance reporting. It also enables planning rules to be revised, due to better understanding of turnaround times.
The goal, said Howdens, is to improve customer service, fleet utilisation, productivity and reduce management overheads.
Howdens achieved a 5.44% improvement in fuel economy across the two sites when it trialled the system.
Microlise completed the roll-out of the Fleet Performance module to 104 delivery vehicles at six sites. Some of these sites belong to DHL, which runs part of Howdens' distribution operation.
Along with Microlise's MTU3 Telematics unit which reports on the location of the vehicle and driving style through a connection to the vehicle's CANBus, Microlise is implementing new DCM4 driver communications modules and panic buttons.
The DCM4 will provide Howdens' drivers with voice calls and a driver phone book, two-way messaging and task management. The objective is to reduce call costs and make the exchange of information between driver and traffic office more streamlined and effective.