Darren Dickinson, service director at Solaglas Installation, said: "Being part of the Saint-Gobain group, we work closely with our sister companies such as Jewson. Jewson opened two branches for us on Sunday 7th in London, outside of normal working hours, enabling us to focus our efforts on deploying field engineers to affected sites without incurring delays and logistical challenges of gathering the required securing materials."
"Hundreds of our customers were affected by the riots and we are pleased we were able to deliver a swift, reliable service in what has been a very difficult time for them. It is testament to the systems we have in place to cope with unforeseen events and the hard work of our team that we were able to achieve this."
The company said that having robust IT systems played a major part in its ability to respond quickly. "Our systems enabled us to identify each job related to the riots within our central database by customer. By activating our procedures for this type of event, we gave each customer a bespoke update each day so they could see exactly where we were with each of their affected sites in relation to their portfolio of properties," Mr Dickinson said.