Scott Craig (centre) receives the award from Paul Hardy, Baxi Commercial MD (left), and presenter Alexander Armstrong.

Wolseley makes it a hat trick with 'Merchant of the Year' win

Published:  27 April, 2011

LONDON: Pipe Center and Climate Center have won a hat-trick of awards in quick succession for services to the building services industry.

The Wolseley operations won the Merchant at the Year Award at the H&V News Awards for Excellence, held at Grosvenor House, Park Lane, London.

It follows the Wholesaler of the Year award, presented to the company by industry magazine ACR News, and Supplier of the Year, presented by leading contractor JS Wright.

Receiving this latest award, Scott Craig, Pipe Center and Climate Center sales and marketing director, said he was "delighted to accept the award on behalf of the passionate and hardworking teams at Pipe Center and Climate Center.

"To win one award might be considered lucky. To win three in succession begins to suggest we might be doing something right.

"The truth is, all these wins represent the culmination of a lot of hard work and creativity over the past few years on the part of our staff, and an unrelenting focus on putting our customers at the centre of everything we do."

Mr Craig added that this approach was not only helping the national merchant to win awards. "It is helping our customers succeed and grow their own businesses. And we plan to build on this winning approach for the future."

The judges applauded the merchant for developing added value services, such as modular engineering and custom-built refrigeration products. They also praised the company for restructuring to reflect the convergence in the market between traditional trades to help meet changing customer needs.

Also lauded was Wolseley's investment in promoting renewable technology, as showcased in the £3.2m Sustainable Building Center, and its commitment to delivering 'best in class' service, supported by a company-wide monitoring and incentive scheme.

Launched last year, Operation Service Excellence (OSE) is delivering concrete and measurable business benefits, reflected in increased customer loyalty and enhanced levels of repeat business," said Mr Craig.

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