Forest Garden invests in its home delivery service
Published: 11 April, 2011
HARTLEBURY: Ahead of the key gardening season, Forest Garden has added new resources to its home delivery service with the introduction of a fleet of Forest branded vehicles.
The fleet of 30 vehicles will help to further enhance Forest Garden’s already ‘best-in-class’ home delivery service, which delivers across the UK on behalf of its trade customers. Working from Forest Garden’s centrally located Worcestershire site, the new fleet of vehicles – branded Forest DDH (Delivered Direct to Home) - will be manned by fully trained staff, helping to make the delivery process even smoother.
John Gomersall, sales and marketing director at Forest Garden explains: “We take great pride in our home delivery service, which is why it is already considered one of the best on the market by our trade customers. The introduction of the new Forest DDH fleet will be a welcome addition to our already established third party haulage network, and represents a renewed investment in this service, and one that allows us even greater control over the level of customer service we can offer. In total, our new DDH fleet represents an investment of over £200 000 into our delivery service.
“From providing real time order updates to order tracking and a full record of the delivery schedule, the enhanced service makes it even easier for our trade customers to order via Forest Garden. Added to this, the enhanced service will provide extra peace of mind for all our trade customers who place orders via Forest Connect. They can be safe in the knowledge that we will efficiently complete their customers’ orders by delivering direct to their doorstep within a matter of days, all helped by our friendly, helpful delivery staff.”
In addition to the introduction of the new home delivery fleet, Forest Garden has also invested in its online presence, which now includes a new online order tracking function. Consumers will now be able to continually track the status of their delivery, including details on their expected delivery date. The information shown via the online portal will also be supported by either a letter or text message for even greater peace of mind.
John Gomersall added: “Our delivery lead times can be as little as five days, so it’s vital that our customers are kept up-to-date on the status of their order. The new online tracking function is the perfect tool for this and means that end users can track their order from start to finish rather than having to liaise with the retail or trade outlet where they made their purchase.”