Reports of staff waking before dawn, walking miles in the snow, digging customer’s cars out and cancelling their days off to ensure the branches were able to operate, are just a few of the many goodwill stories sent in to head office.
A number of dedicated members of staff left home before 7am to allow enough time to walk to work and open doors for customers at 7:30 – more often than not walking for a number of miles through more than six inches of snow. Des Jenkinson, from the Malton branch, got up at 6am each day and spent 45 minutes digging out his car just to make it in; he is over 60 years old.
Not only did members of staff want to make sure that the branches were ready and able to serve customers, they also worked to ensure that the branches were safe for customers. Staff at the Hull branch spent a great deal of time out in the freezing temperatures digging cars out in the yard, clearing snow and ice, and gritting the car park to guarantee the safety of their customers. Added to the fact that they had all walked up to an hour and 15 minutes to get to work, three days in a row, shows a true work ethic and commitment to their customers.
Allan White, the branch manager at Glenrothes went one step further. After completing the two mile round trip one evening back to his home, he received a desperate call from a customer who urgently needed some goods – Mr White headed straight back outside and walked back to the branch to help the customer out.
So, customers really can rest assured that Plumb and Parts Center will always do whatever it takes to support their customers and make sure they can access everything they need to.