Kelvin Stevens: staff can help customers get the best out of the scheme.
Suppliers sign up to boiler scrappage e-learning plan
Published: 24 March, 2010
WELLINGBOROUGH: Baxi, Ideal, Alpha, Vaillant and Viessmann have all signed up up to Cortexa's builders' merchant boiler scrappage scheme e-learning package.
The five biggest UK boiler makers have thrown their support behind the e-learning initiative that will help train merchants' frontline staff on key aspects of the boiler scrappage scheme.
Peter Frost, managing director of Viessmann UK, said: "We want to ensure our merchant partners get the maximum benefit possible from this opportunity. This training package will help deliver the right knowledge and keep the momentum going on a key industry initiative."
The module is approximately 20 minutes long and covers core topics such as how the scheme works, where to get information, how to qualify correct products for replacement as well as being a handy tool for looking up eligible boilers.
Paul Kelly, marketing director of Cortexa, said: "The boiler scrappage scheme was designed to support the independent installer and plumber - the merchant channel is an essential component in that supply chain. Our training package will provide a one-stop solution for merchant staff to talk confidently about the opportunity available, detail of the process and build on their reputation as a trusted advisor."
The module is the first of a new series of topical training pieces branded 'Cortexa Connect' that focus on regulatory, market or customer issues.
Other planned topics include Part G, solar technology and environmental materials.
The module is being provided, free of charge, through Cortexa's online training academy network to a number of the major National merchant groups including PTS and Plumbase as well as independent merchants through the NMBS online training academy.
PTS managing director Kelvin Stevens, said: "I believe our staff can help customers get the best out of the scheme and our online training academy is the ideal way to get key messages to them quickly and consistently."